ITIL® 4 Foundation
Learn from the Best, Learn from TopD
Features of This Course
Why Choose ITIL® 4 Foundation
Provider: GEL
Accredited by: PeopleCert
Exam vouchers included
Course duration: 14+ hours
Access Period: 6 months
Tutor support
Quizzes and exam practice
Works on mobile devices
Course Overview
ITIL® 4, formerly known as the Information Technology Infrastructure Library, stands as a premier IT service management (ITSM) framework. It is renowned for its ability to assist IT teams in enhancing the value and strategic alignment of IT services, crucial for thriving in today’s competitive Digital Age.
This ITIL training provides a comprehensive introduction to the core elements of ITIL 4. Key topics covered include the Service Value System (SVS), Service Value Chain (SVC), Guiding Principles, and the 7 ITIL Practices that underpin effective IT service management.
Upon completion of this course, participants will gain a robust understanding of how ITSM enables organizations to generate value through improved efficiency, speed, and continual evolution of services. Learners will be equipped with the knowledge to apply ITIL practices and tools effectively, succeed in the ITIL 4 Foundation exam, and contribute to ongoing service improvements within their organizations.
Target Audience
- Individuals eager to begin their ITIL training with an award-winning course provider.
- Organizations planning to implement ITIL 4 best practices.
- Professionals, either individuals or groups, interested in online ITIL training.
- Team members and managers seeking a comprehensive understanding of the ITIL framework.
- Aspiring candidates aiming to advance their careers in IT management.
What will you learn?
- Explore how the ITIL best practice framework enhances the efficiency, effectiveness, and quality of IT-driven products and services.
- Gain an overview of the tools, methodologies, purposes, and key components that make up the ITIL framework.
- Learn how ITIL’s guiding principles aid organizations in planning, creating, implementing, and continuously improving top-tier IT services.
- Understand the ITIL certification pathway, including the specifics of the Managing Professional (MP) and Strategic Leader (SL) streams.
- Discover how to integrate ITIL with other leading frameworks such as Lean, DevOps, and Agile, to optimize service management practices.
- Acquire all the necessary knowledge to succeed in the official ITIL foundation certification exam.
Why take this course?
GEL stands out as an award-winning provider and has been recognized as a ‘Market Leader’ in ITIL online training by Course Conductor. This ITIL 4 course includes:
- An updated and comprehensive approach to IT service management as outlined in the ITIL 4 syllabus.
- Recognition of ITIL certifications as highly desirable by IT employers.
- Development input from ITIL 4 book authors and leading industry experts.
- A complimentary eBook from PeopleCert included with the course materials.
- Preparation that ensures candidates are ready to pass the ITIL 4 Foundation exam on their first attempt.
- Potential for significant salary increases; professionals with ITIL Foundation certification have an average base salary of about $100,000 (or £41,000) according to Payscale.
- Free exam vouchers provided to GEL students, covering the costs of the ITIL Foundation exam (terms and conditions apply).
- This ITIL® 4 Foundation course is accredited by PeopleCert.
Disclaimer
-
The ITIL® 4 Foundation course is provided by GEL, an ATO of PeopleCert.
-
ITIL® is a registered trademark of PeopleCert. Used under licence from PeopleCert. All rights reserved.
Course Curriculum
This module offers a foundational understanding of ITIL 4, detailing the evolution of the framework and providing a comprehensive overview.
Content Covered:
- Introduction and evolution of ITIL 4
- Overview of ITIL 4 best practices and the certification scheme
- Comparison between ITIL v3 and ITIL 4
- Objectives of the ITIL Foundation qualification
- Target audience benefits and a practical case study
Explores fundamental definitions and concepts related to service management, including the creation of value through services.
Key Topics:
- Understanding value and co-creation
- The roles of organizations, service providers, service consumers, and other stakeholders
- Definitions of products and services
- Nature of service relationships
- Balancing outcomes, costs, and risks
Discusses the seven ITIL Guiding Principles which are pivotal to ITSM best practices.
Principles Covered:
- Focus on value
- Start where you are
- Progress iteratively with feedback
- Collaborate and promote visibility
- Think and work holistically
- Keep it simple and practical
Optimize and automate
This module addresses the holistic approach to service management through four dimensions.
Dimensions Explored:
- Organizations and people
- Information and technology
- Partners and suppliers
- Value streams and processes
Focuses on integrating various components and activities within ITIL to facilitate value creation.
Detailed look at the ITIL Service Value Chain and its six activities essential for delivering services.
Reviews the purposes and definitions of the 18 ITIL practices, emphasizing their implementation.
Key Practices Include:
- Continual Improvement
- Information Security Management
- Relationship Management, among others
Provides in-depth insights into the seven critical ITIL practices.
Focus Areas:
- Continual Improvement
- Change Control
- Incident Management, and more
2x Practice Exam Simulators
Prepares candidates for the ITIL Foundation exam with two comprehensive practice tests, simulating the real exam environment.
Wrap-Up
Summarizes the course content, ensuring readiness for the ITIL Foundation exam. When ready, candidates can request a free exam voucher from GEL.
Exam Information
To achieve the ITIL® 4 Foundation qualification, you must successfully pass the ITIL® 4 Foundation exam. The ITIL exams are available online through a service provided by PeopleCert.
Upon completing this course, you will be equipped to begin preparing for the Foundation exam. To aid in your preparations, this ITIL 4 eLearning course includes two practice exams designed to mirror the actual exam environment.
Before scheduling your exam, ensure that your device meets the necessary technical standards. For detailed instructions and further assistance, please refer to the PeopleCert website.
Requests for exam vouchers are usually processed within two working days, though it may take up to five. Remember to request your voucher within the access period of the course, which begins on the date of your purchase. For additional details, check the GEL Support & FAQs page.
ITIL® 4 foundation exam
- This is a multiple-choice ‘Objective Test Question’ (OTQ) exam consisting of 40 questions
- There is a time limit of 60 minutes to complete the exam
- The exam is closed book, with only the provided materials being permitted for use
- The pass mark for the exam is 65%: you must answer at least 26/ 40 questions correctly
- In countries where English is a second language, the time allocated for the exam is extended to 75 minutes
- Passing this exam will allow candidates to proceed to exams for intermediate ITIL qualifications
Frequently Asked Questions
FAQs
ITSM, or IT Service Management, involves applying policies, procedures, and best practices to optimize IT services for both clients and employees, enhancing efficiency and satisfaction.
ITIL 4 represents the latest evolution of ITIL, the globally recognized framework for ITSM. It provides a comprehensive set of best practices that guide IT-powered organizations in designing, developing, and continuously improving their IT services.
Originally, ITIL stood for ‘Information Technology Infrastructure Library.’ However, as the framework has evolved with frequent updates, it is no longer considered a static ‘library.’ Currently, ITIL doesn’t stand for anything but continues to be a leading model for IT service optimization.
The ITIL certification journey begins with the ‘ITIL Foundation’. After achieving this, individuals can advance through ‘Practice Manager,’ ‘Managing Professional,’ or ‘Strategic Leader’ streams. Mastery of all streams enables one to qualify as an ‘ITIL Master.’ Additionally, there are four ITIL extension modules for those focusing on specific ITSM areas, which are not part of the main ITIL pathway.
ITIL certification can significantly enhance a professional’s earning potential. According to Payscale, certified ITIL practitioners can earn between $51,000 and over $259,000 annually, varying by experience, role, and certification level.
ITIL equips users with best practices for developing efficient IT services, fostering a culture of continuous improvement. This ensures services remain aligned with business objectives, optimizes resources, and facilitates ongoing enhancements.
ITIL 4 helps organizations optimize IT practices, supports continuous quality improvement, and remains adaptable to integrate with other methodologies like DevOps. Its forward-looking approach ensures it remains relevant as technological and best practice standards evolve.
PeopleCert is a prominent accrediting body that owns and oversees several best practice frameworks, including ITIL 4, PRINCE2, MSP, PRINCE2 Agile, and AgileSHIFT.
ITIL 4 seamlessly integrates with other frameworks such as Agile, DevOps, Lean, and PRINCE2, enhancing its adaptability and applicability across various organizational contexts.
