TopD Learning

ITIL® 4 Foundation Certification Training Course

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Features of This Course

Why Choose ITIL® 4 Foundation Certification Training?

TopD Learning’s ITIL Foundation Certification Training Course helps you to gain a firm understanding of the ITIL 4 framework and its core concepts.

This course equips participants with theoretical, practical and conceptual knowledge on how the service management functions can be adopted by organizations across various sectors worldwide.

By the end of this ITIL course you will have a strong grasp on how ITIL as a whole has evolved over time and understand how modern technologies and operational processes can be accommodated within the established frame-work.

ITIL is rated as one of the most popular ITSM Frameworks globally, according to Forbes Insight.  

The course was created with input from leading ITIL experts, including authors, trainers, and consultants.

The average salary for a ITIL® certified professional is $100k/year – Payscale.com

Disclaimer

  • The ITIL® 4 Foundation Certification online course on this page is provided by Good e-Learning, an Accredited Training Organisation of AXELOS Limited.
  • TopD Learning promotes this course for Good e-Learning.

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Instructor LED Live Session

Self Paced Learning

One to One Training

Course Curriculum

Goal: In this module, you will get a complete overview of the ITIL 4 framework, the evolution of ITIL and its best practices, and an introduction to the ITIL certification structure. Students gain a strong grasp of how useful ITIL certification can be, what is new in ITIL v4, and answers to the common question: “Is ITIL 4 worth it?”

The areas covered include:

 

  • Introduction to ITIL 4
  • ITIL 4 Evolution
  • ITIL 4 Best Practices
  • ITIL 4 Certification Scheme
  • ITIL v3 and ITIL 4
  • Purpose of the ITIL Foundation Qualification
  • Who Benefits from the Course
  • Case Study

Goal: In this module, you will learn about the key concepts and terminology of ITIL. The concepts are relevant for all services and service relationships, regardless of their nature and underpinning technology. The concepts include:

  • The nature of value and value co-creation
  • Organizations, service providers, service consumers, and other stakeholders
  • Products and services
  • Service relationships
  • Value: outcomes, costs, and risks
  • You will then learn how they can be used to address real-world IT service management challenges.
Goal: In this module, you will learn about the ITIL’s Guiding Principles, as well as their purpose, flexibility, and relationship with other standards and frameworks.
 

The ITIL 4 Guiding Principles include:

  • Focus on value
  • Start where you are
  • Progress iteratively with feedback
  • Collaborate and promote visibility
  • Think and work holistically
  • Keep it simple and practical
  • Optimize and automate
Goal: This module will provide you with a clear understanding of the four dimensions of service management outlined in the syllabus and how they enable a holistic approach to ITSM.
 

They include:

  • Organizations and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes

The ITIL 4 SVS describes the different inputs (opportunity and demand), elements (organizational governance, service management, continual improvement and an organization’s capabilities and resources) and outputs (achievement of organizational objectives and resultant value for the organization and its stakeholders) of effective service management.

The ITIL SVS includes:

  • The guiding principles
  • Governance
  • Service value chain
  • Practices
  • Continual improvement

In this module, you will examine how these factors work together within a system in order to create value for connected organizations, as well as their customers and other stakeholders.

Goal: In this module, you will learn about the SVS and how it can be used and adapted to manage different products and services.
 

The ITIL Service Value Chain (SVC) is a core component of the SVS. IT offers an operating model for creating, delivering and continually improving services. It consists of six activities which can be combined in a number of different ways to create flexible value streams. The SVS can also accommodate different approaches, including DevOps.

This flexibility enables users to adapt services in order to meet changing demands as effectively and efficiently as possible. SVS activities are supported by ITIL practices, creating a highly versatile tool for ITSM.

Goal: This module covers the 18 ITIL 4 Practices. Students will learn the purpose and description of activities for each practice, as well as their place in the Service Value Chain.

The 18 ITIL 4 practices include:

  • Continual Improvement
  • Information Security Management
  • Relationship Management
  • Supplier Management
  • Availability Management
  • Capacity and Performance Management
  • Change Control
  • Incident Management
  • IT Asset Management
  • Monitoring and Event Management
  • Problem Management
  • Release Management
  • Service Configuration Management
  • Service Continuity Management
  • Service Desk
  • Service Level Management
  • Service Request Management
  • Deployment Management
Goal: In this module, you will gain clear understanding of the 7 ITIL practices, their importance and their relationship the ITIL Service Value Chain.
 

The 7 ITIL practices can be used to support multiple service value chain activities. Together, they offer ITIL 4 practitioners a versatile yet highly comprehensive toolset for approaching ITSM. They include:

  •  Continual Improvement
  • Change Control
  • Incident Management
  • Problem Management
  • Service Request Management
  • The Service Desk
  • Service Level Management
  • Quiz & Assignment

ITIL® 4 Training Course Features

Instructor-led Live Sessions

We use only the finest instructors in the IT industry with good experience. Learn from our instructor and interact live at your desired place via virtual learning programs scheduled to run at specific times.

E-Learning Self-Paced Training

We offer self-paced training programs, which are structured in modules so as to offer maximum flexibility to those who wish to work around their already hectic schedules.

One to One Training

We offer is one to one training as a mode of educational training where you can Interact one to one with the instructor to get a fully focused training experience. It is preferred by students who prefer a personalized approach.

24 x 7 Expert Support

We have a lifetime 24x7 online support team to resolve all your technical queries, through a ticket based tracking system.

Certification

After successfully completing your course & projects, TopD Learning will provide a professional certification for you.

6 months Access

You will get 6 months access to our LMS where quizzes, presentations & class recordings are available.

Course Completion Certification

Give your resume a BOOST, and join Top Companies with a good package.

You will receive a course completion certificate post completing all assignments & tasks certifying that you have learned the skills and completed the course successfully. 

certification
Frequently Asked Questions

FAQs

TopD Learning has you covered as we provide 24/7 lifetime support. We will help you in resolving queries, during, and after the ITIL® 4 Foundation Certification Training Course.

You will never miss a lecture at TopD Learning! We’ve got you covered:

  • View the recorded session of the class available in your LMS.
  • You can attend the missed session, in any other live batch.

There were three major changes with the release of ITIL 4.

Firstly, it is more industry and community-driven, with ITIL practitioners helping to update the framework.

Next, it can be easily integrated with other popular frameworks, such as DevOps, Agile, and Lean. Finally, ITIL 4 has an all-new certification path.

ITIL® 4 Foundation Certification Training Course ® is a registered trademark of AXELOS. All rights reserved.

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